Delivery and Shipping

Republic of Ireland & Northern Ireland 

FREE Delivery on orders over €99

FREE delivery on all orders over €99 - under €99 there is a charge of €4.99.

If an order is confirmed on a Friday before 2pm it will be dispatched on Friday. All orders processed after 2pm Friday through to Sunday will be dispatched on Monday.

DPD is our primary courier for this region, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a track and trace number. You can check the status of your order on www.dpd.ie If you have any queries about the status of your order, please do not hesitate to contact us at.  From time to time we may use An Post depending on the item.

UK & SCOTLAND

Orders over   €100   -  €15 Delivery Fee
Orders below €100   -  €20 Delivery Fee

Customers from United Kingdom, Scotland & Wales can expect delivery of their orders within 2 to 4 days. Customers in city destinations may receive their parcels swifter than customers from rural areas. An Post are our chosen postage partner in the UK, from time to time we may use DPD courier depending on the item.

REST OF THE WORLD

Delivery can take up to 10 days to European countries and 20 days for Rest of World.

We do not ship goods to the following areas/ countries - Africa, Asia, Bulgaria, Iceland, Romania, Tunisia and Turkey We reserve our right to cancel a transaction to these areas. If you are having problem processing your transaction, please call us on  +353 33 45980

We charge up to €30.00 on purchases dispatched to European and Rest of World - the rate is calculated at the point of purchase. 

We use DPD and An Post registered courier services. For all parcels dispatched using DPD, the recipient will receive a notification email to confirm the goods have been dispatched along with a track and trace number. You can check the status of your order on www.dpd.ie

If you fail to receive a tracking number please contact us at customerservice@aines.ie

 

ORDER CONFIRMATION

When your order is placed we will send you an email to confirm all your details are correct. Once we have dispatched your item(s), you will receive a second email from us noting your delivery information and tracking number where applicable.

GIFT CARDS

We offer FREE post for all Gift Cards ordered. Gift Cards will be dispatched within 24 hours of order and can be personalised with a message if requested at the time of order. Gift Cards are not accepted online as a form of payment; they are accepted in store only.

All Gift Card orders are sent with An Post postal service.

Please note Gift Cards cannot be:

  • Returned after purchase
  • Exchanged for cash or other gift cards
  • Used online as a form of payment (in-store only)
  • Replaced if lost or stolen. We do not take responsibility for Gift Cards after delivery. Please make sure your recipient has received their gift card, as it is their responsibility to keep the Gift Card safe.

Disclaimer: We use reliable postal services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales.