Aine's Fashion & Lingerie

Republic of Ireland & Northern Ireland 

FREE Delivery on orders over €99

FREE delivery on all orders over €99 - under €99 there is a charge of €4.99.

If an order is confirmed on a Friday before 2pm it will be dispatched on Friday. All orders processed after 2pm Friday through to Sunday will be dispatched on Monday.

DPD is our primary courier for this region, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a track and trace number. You can check the status of your order on www.dpd.ie If you have any queries about the status of your order, please do not hesitate to contact us at.  From time to time we may use An Post depending on the item.

UK & SCOTLAND

Orders over   €100   -  €15 Delivery Fee
Orders below €100   -  €20 Delivery Fee

Customers from United Kingdom, Scotland & Wales can expect delivery of their orders within 2 to 4 days. Customers in city destinations may receive their parcels swifter than customers from rural areas. An Post are our chosen postage partner in the UK, from time to time we may use DPD courier depending on the item.

REST OF THE WORLD

Delivery can take up to 10 days to European countries and 20 days for Rest of World.

We do not ship goods to the following areas/ countries - Africa, Asia, Bulgaria, Iceland, Romania, Tunisia and Turkey We reserve our right to cancel a transaction to these areas. If you are having problem processing your transaction, please call us on  +353 33 45980

We charge up to €30.00 on purchases dispatched to European and Rest of World - the rate is calculated at the point of purchase. 

We use DPD and An Post registered courier services. For all parcels dispatched using DPD, the recipient will receive a notification email to confirm the goods have been dispatched along with a track and trace number. You can check the status of your order on www.dpd.ie

If you fail to receive a tracking number please contact us at customerservice@aines.ie

ORDER CONFIRMATION

When your order is placed we will send you an email to confirm all your details are correct. Once we have dispatched your item(s), you will receive a second email from us noting your delivery information and tracking number where applicable.

GIFT CARDS

We offer FREE post for all Gift Cards ordered. Gift Cards will be dispatched within 24 hours of order and can be personalised with a message if requested at the time of order. Gift Cards are not accepted online as a form of payment; they are accepted in store only.

All Gift Card orders are sent with An Post postal service.

Please note Gift Cards cannot be:

• Returned after purchase
• Exchanged for cash or other gift cards
• Used online as a form of payment (in-store only)
• Replaced if lost or stolen. We do not take responsibility for Gift Cards after delivery. Please make sure your recipient has received their gift card, as it is their responsibility to keep the Gift Card safe.

Disclaimer: We use reliable postal services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales.

If for any reason you are unhappy and would like to return an item, we are happy to offer you a refund up to 14 days from when you receive your goods. The product must be in new, unused and unworn condition with tags attached and in original packaging. Please note we do not issue refunds on gift card purchases. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn.

• Please note there are no refunds on sale/discounted items - exchange or credit note only on sale items.
• Please note that all returned item(s) must be unworn, unused and have their original labels and tags attached. 
• Please pack your product(s) carefully, preferably in the original box and packaging. If this isn't possible, then please pack to these standards to ensure nothing gets damaged in transit (the good(s) are your responsibility until they reach us). We would also advise tracking your returned item/s.
• We shall reimburse you within 14 days from the day on which we receive the returned item(s).
• On inspection of the goods during this time, or after, as the case may be, if we find that you have handled the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, you will be liable for the diminished value of the goods. In such circumstances, we may withhold an amount to reflect the diminished value of the goods.
• If you are cancelling your order, you can notify our Online Customer Service Team in advance of sending your return parcel by emailing them at customerservice@aines.ie

If something is not quite right with your order

If a product is defective in any way, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product. Any breakages or damages must be reported to us within 24 hours of delivery.

In the interests of safety and hygiene.

Hats, lingerie, hosiery, underwear, bodysuits and swimwear cannot be returned once the package has been opened or damaged, unless faulty.

HOW DO I RETURN MY GOODS?

In Store Returns 
Complete the 'Delivery & Returns Note' enclosed with your order and take to the till point instore with your documentation and we will process your refund. Please bring along the credit card which was used to purchase the goods online.

By Post 

Directions:

• Complete the ‘Delivery & Returns Note’ enclosed with your order indicating the reason for your return
• Repackage the item(s) you wish to return in their original condition, in their undamaged packaging. Ensure the Delivery & Returns Note note is included in the package.

Send your parcel to the following address:

WEBSTORE RETURNS

All goods will be inspected on return

Please note that you are required to take reasonable care of the goods prior to returning them. You are liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning The goods are your responsibility until they reach us, so make sure they're packed properly and can’t get damaged in transit. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Proof of Postage

We recommend that you obtain a proof of postage and to be absolutely sure the items arrive back to our returns section, you should use a tracking service.

If you wish to return your items in store, please visit our store at Main Street Longford Town 

Please email us for further information. We will be happy to help you in any way that we can.

Late or missing refunds (if applicable)

Refunds can take up to 14 days to be processed.

If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@aines.ie